Writing
Sharing articles, insights, and frameworks with the product community.
Is the Customer always right? It depends …
The phrase >the customer is always right< has been a staple in customer service for decades and has been influential as it has been…Alexandros Shomper for Bootcamp @ Medium.com
Change Aversion and what now?
Users hate when products are a changing: Overcoming Change Aversion in Digital Product Design and Development.Alexandros Shomper for Bootcamp @ Medium.com
Redundancy is not your enemy
How Redundancy Helps You Cater to Different Customers.Alexandros Shomper for Bootcamp @ Medium.com
UX explainer presentation
An explainer presentation meant to introduce actionable concepts around UX and what it means for our organization.Alexandros Shomper for Reforge @ Reforge.com
UX maturity assessment workshop
A template version of a workshop we conducted to assess our team’s UX maturity, based on Nielsen Nelson’s UX Maturity Assessment.Alexandros Shomper for Reforge @ Reforge.com
Use case marketing messaging map
A use case marketing messaging map and product marketing map we use to help inform our efforts and align messaging and marketing.Alexandros Shomper for Reforge @ Reforge.com